Call Center Outsourcing
At Aerance Technologies, we specialize in delivering top-tier Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) solutions tailored to meet your organization’s specific needs. With a commitment to excellence and a focus on customer satisfaction, we provide a range of comprehensive services designed to optimize operational efficiency and enhance client engagement.
Our Services include:
- Inbound Customer Support:
- Dedicated customer helplines
- Order processing and tracking
- Technical support and troubleshooting
Outbound Telemarketing:
- Market research and surveys
Back Office Support:
- Data entry and management
- Document processing
- Inventory management
IT Help Desk Services:
- Remote IT support
- Software and application assistance
- Network troubleshooting
Multilingual Support:
- Customer service in multiple languages
- Localization and cultural adaptation
Quality Assurance:
- Call monitoring and evaluation
- Compliance auditing
- Performance analytics and reporting